Privacy Policy
This Privacy Policy describes how Faturei Hoje (CNPJ 06.067.804/0001-94) collects, uses, stores, and protects the personal data of platform users, in compliance with the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018).
1. Data we collect
1.1 Data provided by the user
- Registration data: name, email, phone, tax ID, address
- Business data: client information, services, pricing, quotes, work orders, and financial records entered into the platform
- Communication content: messages sent to the AI assistant via WhatsApp, including text and audio
- Documents: files, photos, and documents attached to clients, quotes, or work orders
1.2 Automatically collected data
- Usage data: pages accessed, features used, access times
- Technical data: IP address, browser type, operating system, screen resolution
- Cookies: we use only strictly necessary cookies for platform operation (authentication and theme preferences)
1.3 Third-party data
- Open Finance: when the user opts to connect their bank account, we access bank transaction data authorized by the user through their bank, exclusively for financial reconciliation
- Payment processors: minimum data necessary for payment processing (Stripe and/or Asaas)
2. How we use data
Personal data is used exclusively for:
- Delivery and operation of platform services
- Payment processing and subscription management
- Sending transactional communications (confirmations, alerts, notifications)
- Processing messages through the AI assistant to execute platform commands
- User technical support
- Compliance with legal and regulatory obligations
We do not use your data for:
- Sale or sharing with third parties for marketing purposes
- Training artificial intelligence models
- Creating advertising profiles
- Any purpose other than those listed above
3. Data sharing
We share personal data only with:
- Payment processors (Stripe, Asaas): data necessary for billing
- Infrastructure providers: hosting and storage services (acting as processors under our instructions)
- AI providers: messages processed by the AI assistant are sent to language model providers for processing. These providers do not retain data after processing
- Open Finance providers: when authorized by the user, for bank transaction import
- Competent authorities: when required by law or court order
4. Storage and security
Data is stored on protected servers with the following security measures:
- Encryption in transit (TLS) for all communications
- Encryption at rest for sensitive data
- Daily automatic backups with minimum 30-day retention
- Role-based access control (RBAC)
- Continuous security monitoring
5. Data retention
Personal data is maintained while the user's account is active. After account cancellation:
- Data is available for export for 30 days
- After 30 days, data is marked for deletion
- Effective deletion occurs within 90 days, including backups
- Data required for legal compliance may be retained for longer periods as required by law
6. Data subject rights
Under the LGPD, you have the right to:
- Access: request a copy of your personal data
- Correction: request correction of incomplete or inaccurate data
- Deletion: request deletion of your personal data
- Portability: request export of your data in a structured format
- Consent revocation: revoke consent for data processing when consent is the legal basis
- Information: be informed about with whom your data has been shared
To exercise any of these rights, contact us at suporte@fatureihoje.com.br. We will respond within 15 business days.
7. Cookies and tracking technologies
The platform uses the following cookies and technologies:
- Authentication session: to keep you logged in
- Theme preference: to remember your light or dark theme choice
- Language preference: to remember your selected language
- Facebook Pixel (Meta): used to measure advertising campaign effectiveness and understand how visitors interact with the site. Collected data is processed by Meta Platforms according to their data policy
- Google Tag Manager: used to manage conversion measurement tags. Collected data is processed by Google according to their privacy policy
We do not use tracking data for creating our own advertising profiles. The use of this data by Meta and Google platforms is governed by their respective privacy policies.
8. Minors
The platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
9. International data transfers
Some of our infrastructure and service providers may be located outside of Brazil. In such cases, we ensure that international data transfers comply with the LGPD, using appropriate contractual clauses or other mechanisms provided by law.
10. Changes to this policy
This policy may be updated periodically. Changes will be communicated via email and/or platform notification at least 15 days before taking effect.
11. Contact
For questions about this policy or to exercise your data subject rights, contact us at suporte@fatureihoje.com.br.